What Is a Travel Protection Plus plan?
Opt for our Travel Protection Plus Plan to protect yourself from the challenges and worries of unforeseen situations.
This plan is tailored to protect you from a range of risks, including medical emergencies, lost luggage, and canceled or delayed flights. Additional benefits such as priority assistance, no taxes on cancellations and refunds, guaranteed discount in case of price drops, and a voucher for your next purchase will enhance your travel.
What is covered under the Travel Protection Plus plan?
Explore the services offered by this exclusive product:
✅ Priority concierge service 24/7
Our customer experience professionals are available around the clock to assist with any adjustments or specific needs, such as meal preferences, seating choices, or convenient exchange options
✅ Changes or cancellations agency fee waiver
Waive our agency processing fees for regular ticket changes or cancellations if you can not travel for any reason.
✅ Free exchange for missed flight or connection
Get free-of-charge ticket rebooking service in case the passenger misses the trip departure as a result of airline schedule changes or unforeseen circumstances.
To qualify, reach out to our support team within 3 hours before or after your flight's scheduled departure. We’ll get you rescheduled on a new flight with the same airline within five days of your original departure.
✅ Sickness or hospitalization assisted compensation
Receive a 100% refund for fully unused tickets if hospitalized, or a 50% refund if unable to travel due to sickness. To qualify, submit a request to our support team at least 24 hours before your flight's scheduled departure and provide the necessary documentation specifying the period you couldn’t travel.
✅ Assisted unforeseen flight cancellations
We work directly with airlines to get you refunded for trips canceled due to natural disasters, civil unrest, political instability, quarantine, aircraft maintenance issues, and security problems. To qualify, reach out to our support team at least 24 hours before the flight’s scheduled departure, including written airline confirmation of cancellation
⚠️The list of events covered by the travel protection plan is subject to modification at any time.
✅ Mishandled baggage assistance
Receive immediate assistance to locate and retrieve any checked baggage that has been lost or misdirected by the airline.
✅ Price Drop protection
Receive 50% of the savings if a lower price becomes available after booking.
If price changes are detected within 24 hours, your ticket will be rebooked, and you'll receive 50% of the savings as a flight coupon for your next purchase.
✅ $50 Travel Voucher
Once you activate Travel Protection Plus, you'll receive a $50.00 gift voucher by email.
This voucher is valid for your next flight ticket purchase, usable for one year from the issue date, and can be transferred to anyone.
✅ Credit For Future Use
Credit for Future Use (CFFU) offers maximum flexibility, allowing you to cancel your trip without providing documentation and receive a 100% credit for future use. This credit is valid for one year and can be redeemed through our agency for flights with the same airline and destination by contacting our support team. The airline may charge a fee to use your travel credit for a new flight and the fare difference if the new flight is more expensive.
How to Use?
① Activate the plan
Select Travel Protection Plus at checkout when booking your flight.
② Claim your benefits
If you need to use concierge services, apply for the exchange fee waiver, or get help with lost baggage, illness, or hospitalization, please contact our support team through any convenient method.
If you need any assistance with the above-covered reasons, provide the necessary documentation to support your claim, such as medical certificates for health issues or proof of loss for baggage claims.
Our team will process your request and provide the appropriate assistance, whether it's securing a refund, rebooking a flight, or addressing other needs.
③ Use travel coupons
Get a 50% Price Drop voucher if our system detects a price reduction within 24 hours. We’ll rebook your flight with the same route and schedule, and you’ll receive your savings as a flight coupon.
Plus, receive a USD 50.00 Travel Coupon immediately after purchasing the product.
You can apply both the Travel Coupon and Price Drop voucher to your next flight ticket booking. Coupons will be sent to you via email.
Good to know
The cost of the service is non-refundable, except if you cancel your trip for a full refund within the airline's free 24-hour cancellation window.
Limitations
- Customers must contact support team at least 24 hours before departure (or earlier) for the following services:
- exchange or refund waivers
- priority assistance
- sickness & hospitalization etc
- unforeseen cancellations done by the airline (schedule changes)
- For the free exchange in case of a missed flight or connection customers must contact support team within a 3-hour window before or after the flight’s scheduled departure
- In the event of unforeseen circumstances cancellation, the customer must provide written documentation from the airline confirming the cancellation.
- In case of hospitalization the request must include a verifiable doctor’s note specifying the period during which travel is prohibited.
- In case of sickness the request must include admittance or discharge forms, that specify the exact period when the passenger cannot travel.
- Customers must contact the support team within 24 hours of the arrival time of the flight on which the baggage was lost providing the unique lost baggage identifier registered by the airline.
- In case of sickness or hospitalization during the flight, customers must contact the support team 24 hours before the first return segment.
- Price Drop Coupon can be used once and for a flight booking only.
- Travel Coupon can be used once and for a flight booking only.
- Only one service from the list can be applied under the current Travel Protection Plan. Once any service from the list is used, the remaining services will no longer be available:
- Changes or cancellations agency fee waiver
- Free exchange for missed flight or connection
- Sickness or hospitalization assisted compensation
- Credit for future use
- Assisted unforeseen flight сancellations
- Mishandled baggage assistance
⚠️ To get more detailed information about the product’s terms and conditions, please refer to the product Terms & Conditions
FAQ
? When at the latest can I purchase a Travel Protection Plan?
The Travel Protection Plan Plus can only be purchased at the time of booking.
?Is it possible for me to add family members or non-family people to my plan?
Unfortunately, you are not permitted to do that. Your companions should purchase the same option during the booking process if they wish to have the plan.
?Can I receive my money back for the Travel Protection Plan that I bought?
The fees associated with the Travel Protection Plan are non-refundable and the plan will be considered consumed once any of the given available options except Price Drop and Travel Coupons are exercised.
?What if I didn't receive a confirmation email?
If you didn't receive any emails from us, please notify our Customer Care team at [email protected] about the issue, and we'll take care of it right away!